At Lima Memorial, we know that hospitalization can be a stressful experience. That’s why we do everything we can to make your stay with us as pleasant as possible, from providing a comfortable environment to recuperate in to ALWAYS treating you with courtesy and respect.
To help us ensure that our patients are pleased with their care, we participate in a nationwide program that surveys patients about what they like and didn't like about their experience at Lima Memorial.
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey includes questions about aspects of the care experience. Lima Memorial's complete patient satisfaction results will be available on the HCAHPS website in January 2009. Select results from the HCAHPS survey are available at this time below. The participants in the survey can answer "always," "usually," "sometimes," and "never" to most of the questions. The results below reflect the percentage of participants that answered the question by saying "Lima Memorial ALWAYS ...."
| Lima Memorial Health System's Patient Satisfaction Scores |
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Lima Memorial |
Ohio Average |
U.S. Average |
| Communication with Nurses (% answered "Always") |
72% |
73% |
73% |
| Communication with Doctors (% answered "Always") |
79% |
77% |
79% |
| Responsiveness of Staff (% answered "Always") |
61% |
61% |
60% |
| Pain Management (% answered "Always") |
68% |
66% |
67% |
Communication about medications
(% answered "Always") |
58% |
56% |
58% |
| Cleanliness of hospital (% answered "Always") |
75% |
67% |
68% |
| Quietness of hospital (% answered "Always") |
59% |
49% |
54% |
| Discharge information given (% answered "Yes" |
88% |
80% |
79% |
| Overall rating of hospital - 9 or 10 (on a 1 -10 scale) |
65% |
63% |
63% |
Willingness to recommend hospital -
(% answered "Yes, definitely") |
74% |
65% |
67% |
